Hi, and welcome to the GBC International Student Admission

Business Analysis Case Summary ✨

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a23a14d7-6dd6-4411-87e5-ed15a19d8313/Frame_48.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a23a14d7-6dd6-4411-87e5-ed15a19d8313/Frame_48.png" width="40px" /> This project is done as the assignment of

Information Systems Business Analysis program at George Brown College, Toronto, ON

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Reference Artifacts

User Persona Discovery Analysis GBC Admission Process (General Admission, International Admission)

How to apply

<aside> <img src="/icons/star-of-life_green.svg" alt="/icons/star-of-life_green.svg" width="40px" /> Goals GO001: Optimize the international student admissions process for the college GO002: Improve the overall performance on responding to international student enquiries in terms of efficiency and effectiveness. GO003: Provide consistent and positive experience for all applicants regardless of the admission outcome to meet student's satisfactory level.

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<aside> <img src="/icons/helicopter_blue.svg" alt="/icons/helicopter_blue.svg" width="40px" /> Objectives OB001: Optimize the international student admissions process for the college OB002: Improve the overall performance on responding to international student enquiries in terms of efficiency and effectiveness. OB003: Provide consistent and positive experience for all applicants regardless of the admission outcome to meet student's satisfactory level.

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<aside> <img src="/icons/bounce_red.svg" alt="/icons/bounce_red.svg" width="40px" />

Problem Statements

1. International Admissions team as two primary responsibilities , which are reviewing potential student applications and responding to applicant enquiries
2. Currently 70% of application teams resources are spent on inquiry response resulting in only a 30% human resource allocation available for reviewing applications and making applicant decisions.
3. This limited time allocation towards application review is hindering the admissions team's ability to efficiently process International Student applicants within the indicated 4 weeks.
4. The key question majority of inquiries that GBC receives are regarding the applications status creative repetitive work for the admissions team.
5. GBC has the opportunity to eliminate these redundancies by creating a higher level of transparency in communication with International Students regarding the status of their application to reduce the number of inquiries they receive. </aside>

Timeline & Notes

<aside> <img src="/icons/hourglass_purple.svg" alt="/icons/hourglass_purple.svg" width="40px" /> Project Period: Feb to Apr 2023 Winter semester BA Advisor: Tyler Krimmel, Professor at George Brown College Team: Lead by Htet Htet Lynn Naing, Gayuru Anjana Dhanayake

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<aside> <img src="/icons/branch-fork_orange.svg" alt="/icons/branch-fork_orange.svg" width="40px" /> Process: Goals and objective Definition Problem and Opportunity Statement Business Model Canvas Process Modeling Business Opportunity Benefits KPI Performance Measures Next Steps

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<aside> <img src="/icons/light-bulb_green.svg" alt="/icons/light-bulb_green.svg" width="40px" /> All of the BA artifacts can be seen in this link Elements

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Business Model Canvas

SWOT Analysis

Current State Business Model

Downtime Analysis of Current State Business Model

Requirement Scope

User Story Mapping

Out-of-Scope Requirements

User Story Mapping: Affected Processes

Future State Business Model

Business Opportunity Benefits

KPI Measures

Next Steps

BA Artifacts